Our Culture & Fundamentals
These 28 fundamentals guide how we work, how we serve our customers, and how we treat each other. They're not just words on a wall—they're how we live every day at Adam & Son Auto Repair.
The Foundation of Everything We Do
At Adam & Son, we believe that great service starts with great culture. These fundamentals shape every interaction with our customers, every decision we make, and every relationship we build. When you work with us, you'll experience these values in action.
Our 4-Day Week Means Better Work on Your Car
Most shops run 10-hour shifts, six days a week. We don't overwork our team—so they don't cut corners on your car. Rested technicians are focused technicians.
Happier Team Members
An extra day off each week means our technicians come to work refreshed, focused, and genuinely happy to be here.
Better Quality Work
Rested minds make fewer mistakes. Our team's improved focus translates directly into higher quality repairs for your vehicle.
Time for What Matters
Our team gets more time with their families, pursuing hobbies, and recharging—making them better at everything they do.
Why It Works
Studies show that the 4-day work week increases productivity, reduces burnout, and improves employee retention. For us, it's simple: when our team thrives, our customers benefit. You'll notice the difference in every interaction—from the friendly greeting at the front desk to the meticulous care taken with your vehicle. Happy employees create happy customers, and that's the Adam & Son way.
Did you know? Most auto shops run 5–6 days a week with 10+ hour shifts. Technician burnout is an industry-wide problem—and tired techs make costly mistakes.
DO THE RIGHT THING, ALWAYS.
Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one's looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right.
MAKE QUALITY PERSONAL.
Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. Have a healthy dislike for mediocrity. Good is not good enough. Always ask yourself, "Is this my best work?"
PRACTICE BLAMELESS PROBLEMSOLVING.
Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don't make the same mistake twice. Get smarter with every mistake. Learn from every experience.
HONOR COMMITMENTS.
Do what you say you're going to do, when you say you're going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can't be fulfilled, notify others early and agree on a new deliverable to be honored.
GET CLEAR ON EXPECTATIONS.
Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you're not clear on what they expect of you. End all meetings with clarity about action items, responsibilities, and due dates.
LISTEN TO UNDERSTAND.
Listening is more than simply "not speaking." Give others your undivided attention. Be present and engaged. Minimize distractions and let go of the need to agree or disagree. Suspend judgment and be curious rather than jumping to conclusions.
SPEAK STRAIGHT.
Speak honestly in a way that helps make progress. Say what you mean, and be willing to ask questions, share ideas, or raise issues that may cause conflict when necessary for team success. Address issues directly with those involved or affected.
FIND A WAY.
Take personal responsibility for making things happen. Respond to every situation by looking for how it *can* be done rather than why it can't. Be resourceful, show initiative, and see issues through to completion.
SHOW MEANINGFUL APPRECIATION.
Recognize people doing things right rather than pointing out when they do things wrong. Regularly extend meaningful acknowledgment and appreciation in all directions throughout the organization.
KEEP THINGS FUN.
While our passion for excellence is real, remember that the world has bigger problems than the daily challenges of work. Keep perspective. Don't take things personally or take yourself too seriously. Laugh every day.
BE A FANATIC ABOUT RESPONSE TIME.
Respond to questions and concerns quickly—whether in person, on the phone, or by email. Acknowledge receipt, communicate progress, and keep others updated on outstanding issues.
DELIVER RESULTS.
While effort is important, people expect results. Follow up on everything and take responsibility to ensure tasks are completed. Set high goals, measure progress, and hold yourself accountable.
DELIVER LEGENDARY SERVICE.
It's all about the experience. Do the little things and the big things that surprise people. Make every interaction stand out for its helpfulness and create a "WOW" factor that turns customers into raving fans—both internal and external.
ASSUME POSITIVE INTENT.
Work from the assumption that people are good, fair, and honest. Set aside judgments and preconceived notions. Give others the benefit of the doubt.
BE RELENTLESS ABOUT IMPROVEMENT.
Regularly evaluate how we work to find ways to improve. Don't be satisfied with the status quo. "Because we've always done it that way" is not a reason. Guard against complacency.
TAKE OWNERSHIP.
Take personal responsibility for making things happen. It's never someone else's job or fault. If you see it, own it, and make sure it gets done.
INVEST IN RELATIONSHIPS.
Get to know clients and coworkers on a personal level. Talk more and email less. Strong relationships help us navigate difficult issues and challenging times.
CHECK THE EGO AT THE DOOR.
It's not about you. Don't let ego interfere with what's best for the team or the customer. Focus on advancing team goals, not personal credit.
TREASURE, PROTECT, AND PROMOTE OUR REPUTATION.
We are all responsible for our company's image and reputation. Consider how your actions reflect on the organization and be a proud ambassador.
BE POSITIVE.
Choose a joyful, optimistic, and enthusiastic attitude. See the good in others. Your attitude is contagious—spread positive energy.
MAKE A DIFFERENCE.
Be an active part of your community. Give back with time, effort, and resources when appropriate. Every contribution matters.
PITCH IN WHEREVER NECESSARY.
Be willing to do the mundane and ordinary tasks needed to get the job done. Nothing is beneath anyone. If you see it, take care of it.
CREATE WIN/WIN SOLUTIONS.
Think from others' perspectives. Discover what they need and find solutions that meet their needs while fulfilling your own. Win/win solutions last longer and work better.
TAKE PRIDE IN OUR APPEARANCE.
Your appearance reflects the pride you take in your work. Dress neatly and professionally. Keep facilities clean, organized, and professional.
COMMUNICATE TO BE UNDERSTOOD.
Know your audience. Speak and write clearly. Avoid jargon, acronyms, and internal language. Use the simplest explanation possible.
WALK IN YOUR CUSTOMERS' SHOES.
Understand your customers' challenges and frustrations. See the world from their perspective so you can better anticipate and meet their needs.
BE EASY TO WORK WITH.
Make working with you easier. Provide clear instructions, do more rather than less, streamline processes, and be ridiculously helpful.
EMBRACE DIVERSE PERSPECTIVES.
Be open to learning from others regardless of role, age, background, experience, or tenure. Better decisions come from multiple perspectives.
How These Fundamentals Impact Your Experience
Honesty You Can Count On
When we say we'll "do the right thing, always" and "speak straight," you get honest recommendations without sales pressure. We tell you what your car needs—nothing more, nothing less.
Exceptional Quality
Our commitment to "make quality personal" and "deliver results" means every repair is done right the first time. We stand behind our work with a 5-year warranty.
Fast, Responsive Service
Being "a fanatic about response time" means we respect your time. Quick estimates, clear timelines, and regular updates—we keep you in the loop.
Genuine Care
We "walk in your customers' shoes" and "invest in relationships." You're not just a transaction—you're a neighbor, and we treat you like family.
Want to Be Part of This Culture?
We're always looking for people who share our values. Join a team with a 4-day work week, salary-based pay, and a genuine commitment to doing the right thing.
View Open PositionsExperience Our Culture in Action
These fundamentals aren't just theory—they're how we operate every single day. Come visit us and see the difference for yourself.