Why Trust Adam & Son?
We know the auto repair industry has trust issues. That's why we've built our entire business around doing things differently. Here's how we earn and keep your trust.
Based on Customer Survey Results
Service Advisors Paid Salary, Not Commission
This is the single biggest reason customers trust us. At most shops, service advisors earn a commission on every repair they sell. That creates a conflict of interest - they're motivated to sell you services you might not need.
Our advisors are paid a competitive salary regardless of what services are recommended. Their job is to accurately diagnose your vehicle and honestly tell you what it needs - nothing more, nothing less.
“I was shocked when they told me my brake pads still had plenty of life left. At my old shop, they would have replaced them anyway.”
- Sarah M., Briargate Customer
The Commission Problem
At Commission-Based Shops
Advisors earn more when they sell more, regardless of what you actually need
At Adam & Son
Advisors earn the same whether your repair is $50 or $5,000
Other Auto Shops Send Their Customers to Us
Over 31% of our customers were referred to us by another auto repair shop. That's a remarkable vote of confidence from our industry peers.
This happens for two important reasons:
Expert Diagnostics & Complex Repairs
We're known in the automotive repair community as the go-to shop for complex and difficult repairs that other shops can't handle.
Community Reputation
Other shops know about the work we do in our community and feel safe sending their customers to us, knowing they'll be treated with honesty and integrity.
Referred by Other Shops
When even our competitors trust us with their customers, you know you're in good hands.
Digital Inspection
Sent to your phone/email
See What We See
No more taking our word for it. Our digital inspections include photos and videos of your vehicle's condition so you can see exactly what we're talking about.
- Photos and videos of every inspection point
- Sent directly to your phone or email
- Clear explanations of what you're looking at
- Keep records for future reference
More Reasons to Trust Us
5-Year/50,000-Mile Warranty
We stand behind our work with one of the best warranties in the industry.
All Makes & Models
From domestic to European, gas to diesel, sedans to trucks—we service them all with ASE-certified expertise.
We Tell You What Can Wait
Not everything needs to be fixed today. We prioritize repairs and let you know what can safely wait.
25+ Years Serving Colorado Springs
We've been your neighbors for over two decades. We're not going anywhere.
40+ Loaner Vehicles
One of the largest loaner fleets in Colorado Springs. Continue your day while we work on your car—just call ahead to reserve.
5-Year/50,000-Mile Warranty
We stand behind our work with one of the best warranties in the industry. If something we repair fails within 5 years or 50,000 miles, we'll make it right.
- Covers parts and labor
- No hidden exclusions
- Honored at both locations
Why Customers Choose Us
We surveyed our customers to understand what matters most. Here's what they told us.
How Customers Found Us
Even other auto shops trust us with their customers' referrals.
Why Customers Stay
Our commitment to community makes a real difference.
In our survey, not a single customer reported leaving because of customer service problems.
Experience the Difference Yourself
Join the 750+ customers who trust Adam & Son with their vehicles.