Customer Reviews

Briargate Location

Sunny Shepherd
Sunny Shepherd
23:10 19 Oct 22
10/10 recommend coming here, Madi the service consultant was extremely friendly, helpful and went the extra mile to ensure I was happy with my visit. The business itself is extremely transparent on what needs to be done immediately and what can maybe wait a little do which I personally appreciate greatly! They checked my car out and gave me a call to let me know what was recommended to be done and once I approved they had all the work completed in the same day! I’ve been looking for a trustworthy business to work with me for my car needs and I definitely found it!
Nardine Kwasny
Nardine Kwasny
15:08 15 Sep 22
Service Consultant Madi C. was very professional, helpful and patient with all our questions regarding the break replacement parts for our Volvo. She found all the answers to our questions in a timely manner and emailed them so my husband and I could make an informed decision. While performing the work the service technician found a nail in our tire and patched it for free. Above and beyond at Adam & Sons, highly recommended.
Hailey Merrill
Hailey Merrill
02:37 15 Aug 22
I chose Adam & Son because they had great reviews and I can see why! I brought my car in because the check engine light was on, they sent me emails updating me throughout the whole process. They were very thorough with their work and detailed when explaining everything to me which I really appreciated. I’ll definitely be back.
Pam Miller
Pam Miller
02:15 04 Aug 22
I was very impressed with my first time here. My check engine light came on along with the dreaded wrench. That was an indication of a power train issue. I called them and and they told me to bring in the vehicle. They did some diagnostics and determined that I may still be under warranty and to contact my dealer. I was very impressed with their honest and integrity. They did not charge me a dime for any of this! They have earned my business and I will definitely be coming back. Very professional, thorough and customer focused. I truly appreciate businesses like these.
Bria Naylor
Bria Naylor
00:25 21 May 22
This shop is amazing and the management and staff are simply the best. Exceptional customer service and communication and they’re all super friendly and easy to communicate with. I had a headlight out before bringing my Subaru into the shop and they changed it for free because the weather was bad out and they didn’t want me driving without full visibility. They also service my businesses food truck regularly and the outdoor lift is one of very few in the city that can work on our truck. Highly recommended for business and personal vehicles!
Kebrina Chirdon
Kebrina Chirdon
19:48 09 May 22
Had my radiator swapped out after a highly thorough inspection. What shop sends you pictures and videos with a detailed report? None other that I have ever experienced. Honest and fair pricing. They have loaner vehicles and a program to help families like myself that needed expensive work done quickly. Extremely grateful for them getting us back road worthy!
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Austin Bluffs Location

Adam & Son Auto Repair
4.7
Based on 322 reviews
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Marika Williams
Marika Williams
23:17 07 Oct 22
This place is very amazing!! Byler is so kind and they really go above and beyond! Even with me getting a little fiesty over price ( head gasket so you know that's not about to be cheap) he had so much patience and was even willing to speak to my dad to explain. They worked with meand communicated every step of the way. Would recommend them to anyone.
Timothy Lancaster
Timothy Lancaster
15:56 01 Sep 22
I came in to Adam and son because I was told by a local Toyota dealership told me my engine was was about to throw a rod and also my truck wasn’t turning over, starting, the first time I try. Turns out there was absolutely nothing wrong with my engine and they replaced my starter. They also supplied me with a loaner car while my truck was getting worked on for FREE!!! I was so impressed with they’re professionalism and respect, as well as a beautiful waiting area with an assortment of free refreshments. I choose them because I needed to get in quicker than the Ford dealership I bought my truck from and my usual service shop but from now on will be my first choice for all maintenance!
Alicia Mitchell
Alicia Mitchell
22:50 30 Aug 22
Excellent service done on my Camaro! Very informative and thorough during my visit! Loved receiving updates through out the day to let me know how things were going. Awesome customer service and will definitely be back!!!
Jeanne Osko
Jeanne Osko
14:16 08 Jul 22
They have incredible customer service and were honest and transparent about all services my car needed (including video inspection with photos). I have used them several times at both locations and had the same excellent experience. Highly recommend!
Destinee Brunell
Destinee Brunell
15:45 15 Jun 22
I have been using Adam & Son for almost 3 years now. I’ve been to both locations in the springs and they are by far the best experiences I’ve had with car services. They are always friendly and knowledgeable. When you’re like me and know nothing about cars, they explain everything and even provide photos. Highly, highly recommend.
V Wilder
V Wilder
01:27 26 May 22
This is the second time we have used their service. They communicate all additional costs and timelines very well. Great customer service and friendly staff. The service does take all day to detail the vehicle but it’s drive ready by the time you pick up, I would rather have them take their time and do the job right the first time which they have both times!
Abyssal Bourne
Abyssal Bourne
04:08 08 Apr 22
These guys do awesome work. ive had them fix my exhaust, radiator, and restored both sides of the front end of my car and not a single issue, aligment is great even. Highly reccomend taking your car here.( picture was before they finished )
Chris Heisz
Chris Heisz
14:55 27 Mar 22
This is quite possibly the worst auto body shop I have ever taken my vehicles too. My first vehicle I brought in was my 2020 Nissan Pathfinder that was under warranty thru Echo Park. I came in because the lights in the pictures were coming on almost everyday. They tried to fix the issue and charged Echo Park almost $1100 only for the issue to continue happening after getting my vehicle back. Light came on again took it to them a second time and they told me they couldnt recreate the problem so they did nothing. Now I have the vehicle again and the lights are continuing to come on. Second vehicle, while my Pathfinder was with them I set an appointment for regular maintenance and a detail on a vehicle that has never had a check engine light on it, 2012 Lincoln MKZ hybrid. After getting the Lincoln back the check engine light came on, after regular maintenance. The car was sent into limp mode and when I asked for them to tow it back to the shop to fix this issue I was told if the car was sent into limp mode because of something we did, we'll cover the tow charge and if it's a new issue I will be charged the tow fee. And this was on a vehicle that has never had a check engine light before taking it to them. I was never given a detail of services on either vehicle until I asked for them, still haven't got anything for services on the Pathfinder and to top it all off someone at the shop STOLE my dogs pain killers out of my Pathfinder. (The pictures below are all different days and from after the second visit.)
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