Briargate Location
Michael Reddoch
18:53 01 Nov 22
Overall, a good experience. Inspection and repairs took 3 days, so truck had to sit there over the weekend. Very thorough inspection of items I didn’t request, but good to have. Discovered several engine codes I had not detected. Provided a list of optional maintenance with timely pics and fluid comparison. Repairs seemed a bit expensive mainly with high parts charges. Nevertheless, I trust their work. Also, rare to find a repair shop that offers a free loaner vehicle—Adam & Son does.
Sunny Shepherd
23:10 19 Oct 22
10/10 recommend coming here, Madi the service consultant was extremely friendly, helpful and went the extra mile to ensure I was happy with my visit. The business itself is extremely transparent on what needs to be done immediately and what can maybe wait a little do which I personally appreciate greatly! They checked my car out and gave me a call to let me know what was recommended to be done and once I approved they had all the work completed in the same day! I’ve been looking for a trustworthy business to work with me for my car needs and I definitely found it!
Nardine Kwasny
15:08 15 Sep 22
Service Consultant Madi C. was very professional, helpful and patient with all our questions regarding the break replacement parts for our Volvo. She found all the answers to our questions in a timely manner and emailed them so my husband and I could make an informed decision. While performing the work the service technician found a nail in our tire and patched it for free. Above and beyond at Adam & Sons, highly recommended.
Hailey Merrill
02:37 15 Aug 22
I chose Adam & Son because they had great reviews and I can see why! I brought my car in because the check engine light was on, they sent me emails updating me throughout the whole process. They were very thorough with their work and detailed when explaining everything to me which I really appreciated. I’ll definitely be back.
Pam Miller
02:15 04 Aug 22
I was very impressed with my first time here. My check engine light came on along with the dreaded wrench. That was an indication of a power train issue. I called them and and they told me to bring in the vehicle. They did some diagnostics and determined that I may still be under warranty and to contact my dealer. I was very impressed with their honest and integrity. They did not charge me a dime for any of this! They have earned my business and I will definitely be coming back. Very professional, thorough and customer focused. I truly appreciate businesses like these.
Bria Naylor
00:25 21 May 22
This shop is amazing and the management and staff are simply the best. Exceptional customer service and communication and they’re all super friendly and easy to communicate with. I had a headlight out before bringing my Subaru into the shop and they changed it for free because the weather was bad out and they didn’t want me driving without full visibility. They also service my businesses food truck regularly and the outdoor lift is one of very few in the city that can work on our truck. Highly recommended for business and personal vehicles!
Kebrina Chirdon
19:48 09 May 22
Had my radiator swapped out after a highly thorough inspection. What shop sends you pictures and videos with a detailed report? None other that I have ever experienced. Honest and fair pricing. They have loaner vehicles and a program to help families like myself that needed expensive work done quickly. Extremely grateful for them getting us back road worthy!
Austin Bluffs Location
Brett B
18:07 15 Apr 24
As a "Born and Raised Colorado Springs Local" and as an active duty military husband and father -->I DO NOT recommend Adam and Son Auto. And, If you are canalized to their shop...Get a Second, or Third Opinion!On 31 March 2024, and for the second time in one month, my well maintained 2007 Jeep Wrangler with 220k miles began overheating during freeway travel. I was referred (by my usual Go-To shop: Firestone on Fort Carson) to Adam & Son Auto Repair for an engine block and coolant system pressure test. This test is not offered at this particular Firestone. After two days of diagnostic testing, I was informed the jeep had a leak in the head gasket, the exhaust manifold, and the gear box. I was presented with two options. The first option, not recommended by the Adam and Son's mechanic and without any warranty, was to repair these deficiencies for ~$6,000.00. The second option, with 3yr/36k mile warranty...and encouraged by the Adam an Son's service representative, was replacement of the entire engine assembly with a remanufactured engine for $12,900.00. I was in a rough place and decided to do some research.What I learned was companies like Jasper engines and Powertrain sell the matching remanufactured engine for ~$4000.00 delivered, and shops in the Springs charge $150/$185 per hour in labor. Adam and Son Auto was charging $5500.00 for the engine and $229/hour in labor. This included the 5% military discount they offer.With the Adam and Son's estimate(s) in hand, I reached back out to Firestone to inquired about their relationship with Adam and Son Auto. The discussion led to Firestone estimating they could do the same engine assembly replacement (with warranty) for ~$7000.00. That is a $6000.00 difference.Here's the best part: While going back and forth with Adam & Son Auto and Firestone...I relayed my woes to my buddy and Founder of the non-profit ~ Green Beret Racing, Nick. Nick said: I know a guy.So, that's how I ended up at Christian Brothers Automotive.Over the phone, Christian Brothers' 25 year MOPAR Master mechanic, Ryan, and service rep Mike relayed some interesting information. Most interesting to learn was that the 3.8L V6 engine in the 2007 Jeep Wrangler has a cast iron block and headers, and thus damage to the header gasket was unlikely. Apparently, these engines are considered the workhorse of Chrysler engines and seldom experience issues with the Header.With new hope, I immediately retrieved my Jeep from the Adam & Son Auto shop and drove directly to Christian Brothers off of Silicon Heights. The next day I was informed that: Yes: there are leaks in the gear box and in the exhaust manifold. But, at 220k miles this is not unusual, the leaks are minimal, and as long as you monitor the power steering fluid the Jeep will continue to perform normally. Additionally, No...there is no leak in the Header Gasket. The thermostat housing needed to be replaced. Nothing further. Total cost with testing, parts, and labor: $1,100.00. Today, the Jeep is running normally.My recommendation - Avoid Adam & Son Auto and do your due diligence with all service providers. It may save you $10,000.00, or more.
Martin S.
18:34 14 Apr 24
Extremely Professional, but, I brought the Car in to Get Better Headlights & Have a Few other things Checked. After 6 Hours, got the Car Back, but the Headlights looked Exactly the Same.I do Recommend this Place, they are Very Friendly, Helpful & Professional & Don't try to Add on Extra Things to Make it More Expensive.
Samuel Sepeda
15:37 08 Apr 24
You guys are awsome and I'm happy with how the car feels now thank you guys.
Ashley & Kameron McDowell
18:26 07 Apr 24
Thank you to everyone at Adam and Sons for helping me with my car!
Ali Burrow
16:11 01 Apr 24
We had a fantastic experience at Adam & Son! They are professional, experienced, thoughtful and engaging. We appreciate the thorough examination and quality work. In addition to their service, we love that they are community conscientious and give back. They provide a discount to D11 employees, work with students in automative programs, and through their Stranded Motorist Fund program, they are able to help people in need who can’t afford their car repairs. It’s great to know you can trust a company and feel good about working with people who care!
Matt Lindell
15:21 01 Apr 24
Not only do I love their vision for helping the vulnerable in our community via the Stranded Motorist fund, I was also very pleased by the professional, knowledge, and care they provided in servicing my vehicle.
Michelle Kemp
02:10 30 Mar 24
I have never used Adam and Son shop, however, I wanted to share with you all the amazing service they did for my parents yesterday. Yesterday, my dad experienced a medical event while driving on Austin Bluffs, near Adam and Son. Almost immediately, an employee by the name of Daniel, sprang into action making sure both of my parents were ok. My mom, who is 90 years old, "didn't think there were nice people like that" anymore. We will forever be grateful to Daniel for his quick thinking and the other witness for calling 911, if it wasn't for them, I'm not sure this story would have ended up with such a happy ending. My dad is still the same guy as he was before, and my mom continues to be as feisty as ever!
Chip Frazer
16:35 27 Mar 24
From the front of the shop (Daniel) to the garage (Sean and Brian), the service, communication, and professionalism are always 1st class!
Ilse Burden
20:50 25 Mar 24
We are continuously happy with the service we have received for our cars from Adam and Son Auto Repair.
Bonnie Bradley
18:06 25 Mar 24
Love working with these guys, communication and flexibility is great and staff is just so kind. Not to mention the great mechanical work they do! Definitely have a customer for life!
Angella Lucisano
18:23 12 Mar 24
I was extremely impressed with the level of professionalism and customer service I experienced working with Adam & Son. Not only did my car need major repairs, but Erik and crew truly went the extra mile in order to get the job done and done right! I’m so appreciative of the time they spend to get my vehicle back on the road; it has never ran more smooth and I’m one happy driver!
Chris Jones
18:13 04 Mar 24
Daniel kept me updated on the status of my vehicle and was helpful throughout the entire process.
Matt Baylor
16:21 04 Mar 24
Great staff, super helpful got me in fast and followed through with the alignment repair.
Chancy Lewis
16:34 27 Feb 24
I appreciate how Daniel found be d ways to match my budget without compromising the safety needs of my old pickup.
Brandon Davis
17:01 12 Feb 24
Greg was great to work with. I had expensive maintenance done to my vehicle but I have no regrets with the purchase. No one was ever pushy on getting fixes completed they were helpful and understanding. Really a great first experience working with Adam and Son.
Bobbie Page
23:41 01 Feb 24
I have previously used the Adam’s and Sons on Briargate but this location is now closer to my home and in walking distance. It is perfect, I have not used anybody else for my car needs since I’ve lived in the Springs. They’re very friendly from the Service advisors to the mechanics. Daniel is amazing and always provides excellent customer service. He makes sure everything is taken care of and truly treats you like family. Also, Josh (he usually takes me home in the mornings, not sure of his title) is so nice and always has a great attitude even though he has a lot on his plate. I appreciate each and every person that works for this company. They’re definitely doing something right. Please keep up the excellent customer service, as long as I live in the Springs I won’t be going anywhere else.
Jenny Bee
19:46 13 Dec 23
I love Adam and Son because they really make me feel like they care. They also do not advertise this enough, but they're the only social impact auto repair in the region, and put profits towards helping those in need. As for customer service, its an art, and they're nailing it. Beyond even the shuttle service and friendly employees, they also go above and beyond with their follow up procedures. I get regular texts about how things are going, and a link to a thorough, visual account of what's going on with my car. They also follow up in a few days to make sure everything is still running fine. They're never pushy, and totally honest, enough that I've even been told that I can get cheaper deals elsewhere. I keep going back though because this level of service is unmatched. 🙌
Ricky Trooper
15:04 26 Nov 23
DO NOT GO THERE! This shop does not have qualified mechanics. They don't know what they are doing. This place is a used cars sales lot. I spent over $5000 at this shop, and they couldn't fix my vehicle but tried to sell me parts that I don't need. I don't think anyone has spent that much money at an auto shop. This shop charges more than a dealership. I commented on a lazy and rude worker named Cory, who was fired, but the owner sounded as if I was making up stories even though he admitted firing the worker because other customers made complaints about him. When I labeled them as thieves, they were upset and said I could've used a professional word for thief. The owner said he would re-inspect my vehicle unless I remove my review post. He is lucky I did not take him to small claims court for taking my money and providing shoddy service. The master mechanic who does not know his job told me that "my job is to sell you parts." The owner asked me to return for more inspection, but he wanted to steer away from their problem by saying it's something else causing the issue on my vehicle, but I refused to go back. The majority of car repair shops, including dealerships, are dishonest and thieves. An advice to the owner: We are in an era of honesty, disclosure, and transparency. Any business that is not in tune with this new era is on the losing end because a simple google review can kill your business. Managers need to change their old ways of doing business.
Gavyn Krueger
17:52 02 Oct 23
As a nomadic traveler from North Dakota, I am so very lucky and grateful to have stumbled upon this shop! My car broke down in the mountains and finances were tight, these guys helped me out so very much by towing it back, (after trying to be scammed by other tow truck drivers) letting me store it until i figured out finances,let me set up a payment plan AND fixed my car to my kind of perfection! I can keep traveling thanks to this shop! Otherwise, I'm sure it'd be sitting in impound right now. Thank you so very very much!!!
Elizabeth T
19:55 27 Sep 23
We travel a lot and I find myself searching for a new mechanic about twice a year for standard maintenance. I wish all mechanics were so kind, honest and knowledgeable.The waiting area of the shop feels very clean and well decorated.Erik is so kind and knowledgeable. I always have a lot of questions about my car because I car a lot but don’t know much about them. He answered all of my questions thoroughly and patiently. It was really great to work with him.I got a text update as my car was being worked on with a full report for its inspection which was done along with my oil change. It was cool to see all the details. I had been previously told that I need my brakes changed so I requested that but was told that they are still in good shape and that I could wait longer. I really appreciate their honesty, naturally they could have changed them anyways and charged me.If I ever find myself in CO again, I know I’ll be coming here.
Tori Whittaker
19:06 28 Aug 23
Absolutely phenomenal human beings running a business and serving the community! We were "wowed" every step of the way. My mother's car broke down at a doctors appointment nearby. We called them and they picked her up from the appointment. They also drove her all the way home and came back to pick her up the next day, but instead of picking her up, they delivered her vehicle to her. She doesn't get around very well and has a hard time riding in the car for a long time so the fact that this company went out of their way like this to take care of my mother when I couldn't be there for her meant so much to me. They gave her and I such personal service. I cannot speak highly enough of them. Oh, and they did great work on the vehicle too. They helped up prioritize things needing repair and gave us options. They are a true 10+!
Susan West
16:32 21 Aug 23
Adam & son have been taking care of my Subaru Forester for more than 4 years. My vehicle is in mint mechanical condition making it safe, economical and a great ride. Employees are pleasant and good communicators. They go out of their way to make sure you are satisfied with their work. The SNAP financing-payoff in 100 days with no interest - is beneficial for budgeting unexpected expenses.
James Burden
21:22 05 Aug 23
I can't say enough good things about this amazing auto repair shop! From Erik at the front desk, who checked me in in record time and answered all my questions, to Brian and John, who expertly repaired two vehicles for me, it was an amazing experience from beginning to end. Everything that needed to be done to my vehicles was explained in great detail so I understood why the repairs were necessary, and then the repairs were completed in record time. If your vehicle is in need of repair, look no further - go to Adam and Son Auto Repair.
Nicholas Ibarra
17:25 03 Aug 23
I want to start by saying thank you to everyone at Adam and Son's shop for the stellar work you did on my car! From the moment I walked in, everyone was extremely professional and welcoming to me. All of my questions were both heard and answered honestly. Some places will tell you a million things you need to get replaced with your car, these guys were straight to the point and didn't try to push you into any unnecessary sales. I will be recommending this place to family and friends, as well as being a returning customer myself!I also want to give a special thanks to Daniel and Sean, you guys made my car feel brand new!! I'm in love with it. Thank you again!!
Sandy
16:22 10 Jul 23
Employee at the desk was very nice but was not helpful to me. I am in a emergency situation with my brakes and could not qualify for their financing and was told the special program, stranded motorist fund could take 2 weeks to a month to see if I even qualify for. It took me awhile to go ask for help because I don’t like doing that but had no choice with my brake issues. I know there is a lot of need out there, but I guess they pick and choose who they help through this program. Even though I totally meet the criteria.
Brandon Johnson
13:37 20 Jun 23
I was referred to them by valvoline instant oil change, I was kind of hesitant at first cuz my experiences with taking cars to the repair shop have never been good. However, Adam and Son started with a thorough inspection before starting any repairs and told me which were in need of immediate attention, they sent pictures, videos and recorded each with a detailed description. They kept me updated every couple days and stayed true to the estimated timeline. This has been the only place I can say I trust in this country to service and repair my vehicles. Thank you Daniel and your hard working team of mechanics!
Jerry Velasquez
15:10 27 May 23
I took my Prius in after my hybrid battery died and they gave me the absolute best deal in town. They were also really courteous and professional. Thank you again!
Savy Knutsen
15:22 24 May 23
This shop is awesome. First off the building is beautiful, my son really enjoyed the juice box from the mini cooler. The desk staff are very friendly and accommodating, and very detailed and open when going over the services. These guys literally saved me thousands of dollars. It's always a struggle to find a repair shop that you know won't take advantage of you, but these guys go above and beyond even that. I can not express how appreciative I am of them and their professionalism. Highly recommend!
Dottie Williams
03:30 05 May 23
Put simply you just cannot get better Automotive people to serve as your vehicle. Additionally the stranded motorist fund has helped so many people and they are the ones that thought to start the stranded motorist fund. I really hope it gets bigger and bigger and that it is the beginning of the Pay It Forward 2 movie because stranded motorist fund certainly deserves it
Keith Hester
15:20 25 Apr 23
These guys are excellent. They came to the rescue when our van had a mishap on our Colorado vacation.They offered a loaner car to us and fixed our issue same day!I highly recommend this business!!
Cassie Bizzell
15:43 10 Apr 23
Staff is amazing, I have had an incredible experience every-time I have had my car serviced. Will definitely only be using Adam and Sons for any future car repairs !
T Carr
16:14 31 Mar 23
Very friendly professional staff. They were very detailed with the information regarding my vehicles issues. I was provided insight for future repairs and I absolutely appreciated the great customer service.
Faith Dell
01:35 23 Mar 23
Were very thorough, receptive to the information I gave them, and communicated effectively. Only mechanic I'll let touch my car. Doesn't talk to me like I'm stupid. Fantastic
Misty Wilson
16:30 13 Feb 23
First experience with this shop was great and that's why I gave 2 stars. Because we had a great first experience and since it was close to the house decided to take in my Dodge. 2nd experience sucked. They couldn't figure out the issue even after I told them it was the TIPM that needed replaced I was advised they couldn't confirm that and it would take a deep dive diagnostic in my electrical system bc they didn't want to replace the part without confirmation. Ended up just picking up the vehicle and eventually took it to another shop who easily confirmed it was the TIPM without ripping my electrical apart and the issue was fixed. Would not recommend this shop to anyone
Kristoff
23:55 22 Oct 22
A+ Infinity! If you have a Hybrid Lexus, stop here after the dealer quote and you will be amazed! Scratch that, come here first. The professionalism, explanation, and execution is second to none! Tyler and Byler are at the top of the game! I come from Denver to have my car analyzed and repaired here!
Marika Williams
23:17 07 Oct 22
This place is very amazing!! Byler is so kind and they really go above and beyond! Even with me getting a little fiesty over price ( head gasket so you know that's not about to be cheap) he had so much patience and was even willing to speak to my dad to explain. They worked with meand communicated every step of the way. Would recommend them to anyone.
Timothy Lancaster
15:56 01 Sep 22
I came in to Adam and son because I was told by a local Toyota dealership told me my engine was was about to throw a rod and also my truck wasn’t turning over, starting, the first time I try. Turns out there was absolutely nothing wrong with my engine and they replaced my starter. They also supplied me with a loaner car while my truck was getting worked on for FREE!!! I was so impressed with they’re professionalism and respect, as well as a beautiful waiting area with an assortment of free refreshments. I choose them because I needed to get in quicker than the Ford dealership I bought my truck from and my usual service shop but from now on will be my first choice for all maintenance!
Alicia Mitchell
22:50 30 Aug 22
Excellent service done on my Camaro! Very informative and thorough during my visit! Loved receiving updates through out the day to let me know how things were going. Awesome customer service and will definitely be back!!!
Jeanne Osko
14:16 08 Jul 22
They have incredible customer service and were honest and transparent about all services my car needed (including video inspection with photos). I have used them several times at both locations and had the same excellent experience. Highly recommend!
Destinee Brunell
15:45 15 Jun 22
I have been using Adam & Son for almost 3 years now. I’ve been to both locations in the springs and they are by far the best experiences I’ve had with car services. They are always friendly and knowledgeable. When you’re like me and know nothing about cars, they explain everything and even provide photos. Highly, highly recommend.
V Wilder
01:27 26 May 22
This is the second time we have used their service. They communicate all additional costs and timelines very well. Great customer service and friendly staff. The service does take all day to detail the vehicle but it’s drive ready by the time you pick up, I would rather have them take their time and do the job right the first time which they have both times!
Abyssal Bourne
04:08 08 Apr 22
These guys do awesome work. ive had them fix my exhaust, radiator, and restored both sides of the front end of my car and not a single issue, aligment is great even. Highly reccomend taking your car here.( picture was before they finished )
Chris Heisz
14:55 27 Mar 22
This is quite possibly the worst auto body shop I have ever taken my vehicles too. My first vehicle I brought in was my 2020 Nissan Pathfinder that was under warranty thru Echo Park. I came in because the lights in the pictures were coming on almost everyday. They tried to fix the issue and charged Echo Park almost $1100 only for the issue to continue happening after getting my vehicle back. Light came on again took it to them a second time and they told me they couldnt recreate the problem so they did nothing. Now I have the vehicle again and the lights are continuing to come on. Second vehicle, while my Pathfinder was with them I set an appointment for regular maintenance and a detail on a vehicle that has never had a check engine light on it, 2012 Lincoln MKZ hybrid. After getting the Lincoln back the check engine light came on, after regular maintenance. The car was sent into limp mode and when I asked for them to tow it back to the shop to fix this issue I was told if the car was sent into limp mode because of something we did, we'll cover the tow charge and if it's a new issue I will be charged the tow fee. And this was on a vehicle that has never had a check engine light before taking it to them. I was never given a detail of services on either vehicle until I asked for them, still haven't got anything for services on the Pathfinder and to top it all off someone at the shop STOLE my dogs pain killers out of my Pathfinder. (The pictures below are all different days and from after the second visit.)